Mid-Tech Services Quality Policy
Date: June 2017
Mid Tech Services Limited is a Mechanical and Electrical and Building Services specialist contractor, provide maintenance, repairs and installation of heating, ventilation, air conditioning, refrigeration, mechanical and electrical plant, building fabric. and associated equipment.
The company operates across a number of sectors including retail, commercial, and industrial, both direct to end users and through Facility and Property Management providers.
The service provided by the company must meet all the requirements defined and/or specified by the customer, or his appointed agents, and those Statutory and/or Industry standards that may also be applicable. These will relate to function, safety, timing, cost and other factors as appropriate.
Mike Dewey, Managing Director of Mid Tech Services Limited, is ultimately responsible for the implementation of Company Quality and Operational Procedures.
Ian Brain, Compliance/Health & Safety Manager, is responsible for all matters appertaining to the Quality and Operational Procedures and Processes.
Clare Mann, Office Manageress, is responsible for ensuring that Operational and Administrative functions are carried out in accordance with Company Quality and Operational Procedures.
Sean Hannon, Contracts Supervisor is responsible for ensuring that the mobile maintenance and engineering Operations are carried out in accordance with Company Quality and Operational Procedures.
The Quality System is defined by documented Process & Procedures to assist staff and agents in carrying out their work, in a planned, consistent, and economical manner. These procedures are intended to foster the exercise of professional engineering judgement, and creative problem solving, and must be read in conjunction with this policy.
As part of this policy our systems will comply with Statutory Legislation, Approved Codes of Practice, British Standards, Gas Safe and FGas Registers, and any other applicable regulations or Codes of Practice.
All Directors, staff and agents are required to carry out their duties in accordance with the Integrated Management System (IMS).
The company is committed to continual compliance with, and improvement in its IMS, and service delivery. To achieve this, the company will set and monitor objectives and targets, at relevant levels throughout its operations.
Formal performance review meetings will be held at 3 monthly intervals. Performance will be reviewed against KPI’s, and any corrective actions identified will be rectified within a specified time period.
It is incumbent on all employees to comply with the objectives of this policy, and to follow the written Processes & Procedures defined in the IMS. All employees are individually responsible for the quality and compliance to the required standards of their work, and will be provided with the necessary training to do so.
Overarching all contents of the Quality Policy and written Company Procedures, is the mandatory requirement to carry out the Company’s operations and procedures in a safe manner.
This policy will be reviewed on an annual basis and/or when required by the business needs and requirements.
Policy Reviewed: 02 June 2017
Reviewed By: Mike Dewey, Managing Director
Signed: MIKE DEWEY