Touchwood Solihull | Case Study | Mid-Tech Services Limited

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Planned and reactive building maintenance for Touchwood

Over the years, we’ve provided around the clock planned and reactive building maintenance for Touchwood shopping centre in Solihull.

Touchwood is an award-winning shopping and entertainment complex in the heart of Solihull. It’s home to more than 90 shops, including John Lewis, as well as a plush Cineworld and over 20 bars and restaurants.

Touchwood is the hub of Solihull’s social and shopping scene. As a result, representatives at Touchwood recognised the damage any downtime would cost in operations and profits for on-site businesses.

With this in mind, Touchwood needed a reliable contractor to ensure electrical systems, mechanics and building fabric remained aesthetically pleasing, functional and safe to visitors and staff.

Our Solution

To offer complete flexibility and the best possible price for building maintenance works, we provided a rolling contract at a set fee.

This bespoke solution included the provision of a four-man site team on-hand to carry out any planned and reactive maintenance services to landlord mechanical, electrical systems and building fabrication, 365 days a year.

The solution also included guidance and support in ensuring statutory maintenance regimes to plant, including gas-fired heating upkeep/installation, emergency lighting installation and water services.

If required, our site team had the support of specialist engineers and contractors to carry out any specific building maintenance and project works for both Touchwood and its retail tenants on request too.

The Result

Since our contract began, our on-site team and trusted suppliers have successfully completed several projects, including:

Replacement of all management centre air conditioning systems
Installation on electrical vehicle charging points
Refurbishment of staff toilet and shower areas
Installation of mechanical and electrical services for pop-up and permanent outlets
Asbestos surveys and any resulting work
Implementation of car park petrol interceptor pump-out regimes
Replacement of defective gas and electric water heaters
Installation of services to the central area for Yo Sushi

Our proactive team-driven specification and implementation of energy-saving initiatives, including the replacement of existing lighting with alternative fittings of LED, has helped Touchwood make an annual saving of £100k.

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